Customers may contact ForgeGrid about access, correction, deletion, limitation, preference, or privacy handling questions where applicable rights are available.
Available requests
Access, correction, and deletion
Customers may ask what order or support information is associated with them, request correction of inaccurate information, or request deletion where applicable.
Some order, fraud-prevention, tax, accounting, chargeback, safety, or compliance records may need to be retained for a reasonable period.
Preference and browser controls
Customers can manage local browser data by clearing browser storage, which may remove cart and recent order summary information stored on the device.
If marketing or notification options are offered, customers can contact support about preference questions.
How to submit a request
Contact route
Send privacy requests to support@huaxiatech.site with enough context for support to identify the relevant order, account, or support conversation.
The requester may need to verify identity before a privacy request is processed.
Handling time
Requests are reviewed in a reasonable timeframe based on request type, identity verification, legal obligations, and operational requirements.
Support may ask follow-up questions if the request is unclear or if multiple customer records could match the request.